Frequently Asked Questions — Portugal Card
How can we help?
Find answers here to the most frequently asked questions about NUXSEA, payments, delivery, and returns.
How do I choose the right size?
Measure your waist and hips and consult the size guide provided on the product page. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.
What effect can I expect from NUXSEA?
The high waist and crossover bands are designed to hug the abdominal area, visually smooth the silhouette, and provide a feeling of support. NUXSEA is not a weight-loss product and results may vary depending on your body shape.
Does NUXSEA compress the stomach too much?
The garment offers a firm shaping effect, but it is designed to move with the body and allow freedom of movement. Choosing the correct size is essential. Remove the garment if you feel pain, numbness, or excessive discomfort.
Does the waist roll down or slip?
The high waist and crossover structure help keep the garment in place throughout the day. The fit may vary depending on your body shape, so we recommend following the size guide.
Is it visible under clothing?
The discreet finish is designed to reduce lines under dresses, trousers, and other fitted clothing. The result may vary depending on the fabric and cut of your clothes.
Is it suitable for postpartum use?
It can be worn by women looking for support and a shaping effect after pregnancy. If you are in the early postpartum period, have had a C-section, suffer from abdominal diastasis, or have specific medical recommendations, please consult a healthcare professional first.
Can I wear it every day?
Yes, as long as you feel comfortable. Always listen to your body and remove the garment if you feel excessive pressure or discomfort.
How should I wash my NUXSEA?
We recommend hand washing or using a delicate cycle with cold water and mild detergent. Avoid bleach, fabric softener, and tumble drying to preserve the fabric's elasticity.
What are the payment methods?
Payment is made online by card through the secure provider shown at checkout, prior to shipment.
What is the delivery time in Portugal?
Orders are shipped within 24 hours of confirmation. Delivery in Portugal is estimated at up to 48 hours after card payment confirmation. Exceptional delays beyond the control of NUXSEA or the carrier may occur.
Can I return my order?
You may exercise your right of withdrawal within 14 days of receipt. For hygiene reasons, specific conditions apply to sealed items once the seal has been broken. Please consult our Refund Policy and use the return form before sending any items back.
How do I contact NUXSEA?
You can write to contact@nuxsea.com. For a return, please use the Return Request page and include your order number.