Frequently Asked Questions
How can we help?
Find here the answers to the most frequently asked questions about NUXSEA, payments, delivery, and returns.
How do I choose the right size?
Measure your waist and hips and consult the size guide provided on the product page. If you are between two sizes, we recommend choosing the larger size for a more comfortable fit.
What effect can I expect from NUXSEA?
The high waist and cross bands are designed to hug the abdominal area, visually smooth the silhouette, and provide a sense of support. NUXSEA is not a weight-loss product, and results may vary depending on body type.
Does NUXSEA compress the stomach too much?
The garment offers a firm shaping effect but is designed to move with your body and allow for freedom of movement. Choosing the correct size is essential. Remove the garment if you feel pain, numbness, or excessive discomfort.
Does the waistband roll or slide down?
The high waist and cross structure help keep the garment stable throughout the day. The fit may vary depending on body type, so we recommend following the size guide.
Is it visible under clothing?
The discreet finish is designed to reduce visible lines under dresses, trousers, and other fitted garments. The result may vary depending on the fabric and cut of your clothing.
Is it suitable for postpartum?
It can be used by women looking for support and a shaping effect after pregnancy. In the early postpartum period, after a cesarean section, in case of diastasis recti, or if recommended by a doctor, please consult a healthcare professional first.
Can I wear it every day?
Yes, as long as you feel comfortable. Always listen to your body and remove the garment if you feel excessive pressure or discomfort.
How should I wash my NUXSEA?
We recommend hand washing or using a delicate cycle with cold water and mild detergent. Avoid bleach, fabric softener, and tumble drying to preserve the fabric's elasticity.
What are the payment methods?
You can pay by card using the secure method presented at checkout or choose cash on delivery (COD) where available. With COD, payment is made to the carrier upon delivery.
What is the delivery time in Portugal?
Orders are dispatched within 24 hours of confirmation. Delivery in Portugal is estimated at up to 48 hours, for both card payments and cash on delivery. Exceptional delays beyond the control of NUXSEA or the carrier may occur.
Can I return my order?
You may exercise your right to withdraw from the contract within 14 days of receipt. For hygiene reasons, specific conditions apply to sealed items once the seal is opened. Please check our Refund Policy and use the return form before sending any item back.
How do I contact NUXSEA?
You can write to contact@nuxsea.com. For a return, please use the Return Request page and include your order number.